Return and Cancellation Policy
At Yamuna Desi Store, we strive to create a shopping experience that meets your highest expectations. To ensure customer satisfaction, we have developed a flexible return and cancellation policy that puts you first.
Return Process
If you need to return an item, you may submit a return request within 7 days of receiving your order. After this period, returns will no longer be accepted, even in the case of damaged items. Once your return request is approved, a delivery agent will visit your address to inspect and collect the item.
Please note, the delivery agent may refuse the return if:
● The product is physically damaged or not in a returnable condition.
● The item does not match the original product delivered.
● The seal is broken on grocery or perishable products.
Once the item has been returned and received by Yamuna Desi Store, we will initiate a refund to the original payment method. The refund may take 4-7 business days to reflect in your account, depending on your bank’s processing times.
Cancellation Policy
You can cancel your order at any time before it has been shipped. Once the order has been shipped, cancellations will no longer be accepted. If the cancellation is made prior to shipping, we will immediately begin the refund process.
There is no need to provide any additional information when canceling an order, and the full amount will be refunded to the original payment method. If the order has already been shipped, we cannot process a cancellation request.